As things have changed with the coronavirus (COVID-19) situation, we have been closely monitoring and making changes along the way. We take our responsibility very seriously to the community, our members, staff, and families. With much deliberation, we have decided to temporarily restrict access to our lobby, effective Monday, December 7th, 2020.
We will move to a split staff schedule from week to week to keep our team, members, and their families healthy and safe during this time. We do ask for your patience with phone calls and messages. The best way to reach us is through email at memberservice@carolinafcu.org, or if you have a lending inquiry, please contact lending@carolinafcu.org; we will get back to you within one business day.
Appointments are available for loan applications, new member applications, and if you need to speak with a member service representative, loan officer, or manager. Please call 704-435-0186 to make an appointment. Our drive-thru will remain open during regular business hours, Monday – Friday, 9:00 AM – 5:00 PM EST, however; the additional services listed below are available 24/7/365:
- CO-OP and CashPoints® ATMs – 30,000 ATMs means you have more direct, surcharge-free* access to your money, Find a location near you.
- CFCU Mobile App and Carolina Online – the mobile app and Carolina Online can be used to securely move money between accounts, see account balances, make bill payments, and more.
- Carolina Teller – access your account from your telephone anytime by calling 1-800-378-1955. Check your balance on accounts, verify account transactions, transfer funds, check loan payment and payoff status, and more.
We understand the impact this will have on our members, and we want you to know how much we appreciate your flexibility and understanding. Thank you in advance for your patience as we navigate this challenging situation one day at a time and determine how best to continue serving our community.
Sincerely,
The Carolina Federal Credit Union Team
Sincerely,
The Carolina Federal Credit Union Team
